Key Questions and Qualities to Consider When Interviewing a Home Care Agency
Choosing the right home care agency for your loved one is a big decision. The interview process is your opportunity to ensure you’re selecting a provider that is reputable, responsive, and able to meet your family’s unique needs. Here’s what to look for and the questions to ask when evaluating home care agencies.
Agency Credentials and Reputation
- Is the agency licensed, bonded, and insured?
- How long have they been in business?
- Are they accredited by state or national organizations?
- What do client reviews and references say about their services?
Caregiver Selection and Training
- What is the hiring and background check process?
- Are caregivers trained in first aid, CPR, infection control, and specialized care (like dementia support)?
- How are caregivers matched to clients?
Care Plan Development
- Does the agency conduct an in-home assessment before starting services?
- How is the care plan customized, and how often is it reviewed?
- Is the family involved in care planning?
Supervision and Communication
- Who supervises the caregivers and how is their performance monitored?
- How often do supervisors check in or visit the home?
- How does the agency handle concerns or complaints?
Scheduling, Flexibility, and Emergencies
- What is the process for requesting schedule changes or additional hours?
- How does the agency handle caregiver absences or emergencies?
- Is there 24/7 on-call support?
Transparency in Costs and Services
- Are rates clear and written in advance?
- What is included in the quoted price?
- How does billing work, and are there any hidden fees?
Additional Tips
- Request references from other families.
- Trust your instincts—choose an agency that communicates openly, answers all your questions, and treats your loved one with dignity.
For a printable checklist of questions and more guidance, visit our Home Health Care for Seniors resource page.
