NPMD Full-Time Front Office Coordinator

Best Fit

A dependable front desk, medical receptionist, medical assistant, med spa receptionist, dental office coordinator, or customer-service professional who wants full-time work in an Encino healthcare office.

Daily Focus

Clear phone messages, accurate schedules, organized forms, respectful patient communication, clean handoffs, and steady support for providers and office leadership.

Location

NPMD Clinic, 16101 Ventura Blvd, Suite 300, Encino, California. This is not a remote position.

What You Will Do

• Greet patients and visitors with calm, respectful, professional communication.
• Answer calls, route questions, take complete messages, and help patients understand next steps.
• Schedule, confirm, reschedule, and coordinate appointments across the clinic calendar.
• Support check-in, check-out, forms, records, reminders, and basic patient account updates.
• Keep the reception area, documents, patient flow, and daily office details organized.
• Communicate clearly with providers, medical assistants, and office leadership when priorities shift.
• Handle private information carefully and follow HIPAA-minded office habits.

A Strong Candidate

• You have front desk, medical office, dental office, med spa, hospitality, or patient-service experience.
• You are comfortable with phones, calendars, email, office software, and accurate data entry.
• You can stay friendly and organized when several people need help at once.
• You notice details, write clear messages, and follow through without needing to be chased.
• You are comfortable representing NPMD with polished, patient-centered communication.

Why This Front Office Role Matters

The front office sets the tone for the whole visit. A clear greeting, accurate schedule, complete message, and organized chart can prevent confusion before it reaches the clinical team. In a busy Encino clinic, the right front office coordinator helps patients feel informed, helps providers stay on track, and helps the office day move with less friction.

This role is important for someone who enjoys both people and details. The work includes patient-facing communication, but it also depends on careful notes, accurate appointment information, reliable follow-up, and steady teamwork.

What A Good Day Looks Like

• Patients know where to go, what to complete, and what happens next.
• Phone messages are clear enough that the right team member can act on them.
• The schedule stays accurate even when appointments change.
• Forms, reminders, and patient updates are handled without creating extra confusion.
• The front office feels calm, clean, prepared, and welcoming.

Requirements

• Full-time, in-person availability for an Encino medical office role.
• Strong communication, confidentiality, punctuality, and attention to detail.
• High school diploma or GED preferred.
• Medical office, dental office, med spa, hospitality, or customer-facing office experience preferred.

Helpful Skills

• Patient scheduling and appointment reminders.
• Phone triage, message routing, and clear written notes.
• Check-in, check-out, forms, records, and basic office coordination.
• Comfort with EHR or medical-office software is helpful.